Appelo predicts AI will replace middle managers, who traditionally relay messages between HQ and frontline teams. In hierarchical cultures (e.g., South Korea, Saudi Arabia), this disruption is more acute—employees are used to clear chains of command. Removing middle managers may cause confusion: who do frontline teams turn to for guidance? How are firms adapting? Do they train remaining managers to be "AI coaches" who interpret algorithmic decisions, or create new roles for cross-team communication? I seek examples of organizational restructures in hierarchical cultures and how they impacted communication efficiency and employee morale.
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